newArticle

This method creates an article in an existing knowledge base, allowing attachments to be added and attributes to be entered. To use it, it is necessary to follow the standard documented below:

Java class
Request	web/wwwroot/ws/java/knowledgebase/NewArticleRequestType.java
Return	web/wwwroot/ws/java/knowledgebase/NewArticleResponseType.java

Request:

ID #	Required	Description
ArticleID	X	ID # of the new article
KnowledgebaseID	X¹	ID # of the knowledge base in which the article will be created
CategoryID	X²	ID # of the category that will be associated with the article
ResponsibleUserID		ID of the user responsible for the article
ArticleLanguage	X	Language code. The value may be: 1 - English (USA) 2 - Portuguese (Brazil) 3 - Spanish 4 - Portuguese (Portugal) 5 - German 6 - French 7 - Romanian 8 - Chinese 9 - Italian 10 - Slovak 11 - English (United Kingdom) 12 - Turkish 13 - French (Canada) 14 - Russian 15 - Polish 16 - Catalan 17 - Danish 18 - Finnish 19 - Japanese
ArticleName	X	Article name
ArticleContent	X	Article content
FileName		File name (with extension)
FileContent		Binary content of the file
AttachmentName		Name of the attachment
Summary		Attachment description
AttributeID		Attribute ID #
AttributeValue		Attribute value

info

• X¹ - Required when the CategoryID field is empty;
• X² - Required when the KnowledgebaseID field is empty.

Request structure:

<urn:newArticle>
   <urn:ArticleData>
   <urn:ArticleID>?</urn:ArticleID>
   <urn:KnowledgebaseID>?</urn:KnowledgebaseID>
   <urn:CategoryID>?</urn:CategoryID>
   <urn:ResponsibleUserID>?</urn:ResponsibleUserID>
   <urn:ContentList>
       <!--1 or more repetitions:-->
       <urn:Content>
           <urn:ArticleLanguage>?</urn:ArticleLanguage>
           <urn:ArticleName>?</urn:ArticleName>
           <urn:ArticleContent>?</urn:ArticleContent>
           <urn:AttachmentList>
               <!--Zero or more repetitions:-->
               <urn:Attachment>
               <urn:FileName>?</urn:FileName>
               <urn:FileContent>?</urn:FileContent>
               <urn:AttachmentName>?</urn:AttachmentName>
               <urn:Summary>?</urn:Summary>
               </urn:Attachment>
           </urn:AttachmentList>
       </urn:Content>
   </urn:ContentList>
   <urn:AttributeList>
       <!--Zero or more repetitions:-->
       <urn:Attribute>
           <urn:AttributeID>?</urn:AttributeID>
           <!--1 or more repetitions:-->
           <urn:AttributeValueList>
               <urn:AttributeValue>?</urn:AttributeValue>
           </urn:AttributeValueList>
       </urn:Attribute>
   </urn:AttributeList>
   </urn:ArticleData>
</urn:newArticle>

Return:

ID #	Description
Status	Method execution status. Its value may be: SUCCESS: Method executed successfully FAILURE: An error occurred during the method execution
Code	Method return code
Detail	Method return detail. SUCCESS: The method executed successfully description will be returned FAILURE: The description of the error that was found will be returned