Connection test/domain configuration errors and warnings
To prevent possible problems in the process of synchronizing and authenticating users in a domain, you can test your configuration through the SoftExpert Configuration component > Authentication (CM008), Directory Integration > Domains section. On the domain data screen, click on the test button.
This procedure will test communication between the SoftExpert Suite server and the authentication and directory servers specified in the configuration. The protocol tested is LDAP (which will use the connection string, provided username and password, and communication with the domain address).
Usually, failure during the connection test occurs if there are errors in the domain configuration or issues in the network connections between the SoftExpert Suite server and the servers that host the directory and authentication services. Therefore, it is recommended that you use tools to perform connection diagnostics, or request assistance from the network administrator to check addresses and ports used in communication.
The following table details the possible errors that the connection test may present and their respective solutions. The messages are the same for the connection test via SoftExpert Suite and for the connection test via the SoftExpert Identity application, and the solutions can be applied to both scenarios:
| Return: | Solution |
|---|---|
| Error message connecting to the domain controller | The SoftExpert Suite server was unable to establish a connection via the LDAP protocol using the URL entered in the "Connection URL" field. Check that the field is filled in correctly. If a port was not specified in the URL itself, check if the server is accepting connections on the default LDAP port (389) or ports 636 and/or 3269 for LDAPS. |
| Error message informing that the user was not found or the password is incorrect | Communication with the directory service was successful, but the username and/or password entered in the "User" and/or "Password" fields are incorrect. Check if the user is correctly registered in the directory service and if the information entered corresponds to the recorded data. Remember to enter the username in the "User" field, not the login. |